At Artmusenest, we strive to provide our customers with high-quality wall posters that meet their expectations. However, if you are not completely satisfied with your purchase, we have established the following refund and returns policy:
1. Eligibility for Returns:
– Products must be returned within 7 days of the original purchase date. – Items must be unused, undamaged, and in their original packaging. – Proof of purchase (order number or receipt) is required for all returns.
2. Refund Process:
– Upon receiving your returned item(s), we will inspect them to ensure they meet our return criteria. – If the returned items are approved, we will initiate a refund to your order within 5-7 business days. – Please note that the original shipping charges are non-refundable unless the return is due to our error (e.g., damaged product, incorrect item sent).
3. Damaged or Defective Products:
– If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery. – We may request photos of the damaged or defective item(s) for assessment purposes. – If the claim is validated, we will offer a replacement .
4. Exchanges:
– We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
5. International Returns:
– International customers are responsible for any customs fees, taxes, or duties associated with the return shipment. – Please ensure that the returned package is clearly marked as a “Returned Goods” to avoid additional customs charges.
If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our customer support team at contact@artmusenest.com. We are here to assist you and ensure your satisfaction with your purchase from Artmusenest.
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